Terms and Conditions

Introduction

Welcome to The Urban Elan. These Terms and Conditions ("Terms") govern your use of our website, www.theurbanelan.com (the "Site"), and the purchase of products from our Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

Use of the Site

  1. Eligibility:

    • You must be at least 18 years old to use the Site or make a purchase.
    • By using the Site, you represent and warrant that you meet this eligibility requirement.
  2. Account Registration:

    • To access certain features of the Site, you may be required to create an account. You agree to provide accurate and complete information and to update your information as necessary.
    • You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

Products and Orders

  1. Product Descriptions:

    • We strive to ensure that the products on our Site are described as accurately as possible. However, we do not warrant that the product descriptions, colors, information, or other content available on the Site are accurate, complete, reliable, current, or error-free.
  2. Pricing:

    • All prices are listed in Indian Rupees (INR) and are subject to change without notice. Prices do not include applicable taxes and shipping charges, which will be added at checkout.
  3. Order Acceptance:

    • Your order is an offer to purchase products from us. We reserve the right to accept or reject your order for any reason, including, but not limited to, product availability, errors in pricing or product descriptions, or issues identified by our credit and fraud avoidance department.
  4. Order Cancellation:

    • You may cancel your order within 24 hours of placing it for a full refund. If you cancel your order after 24 hours but before it has been shipped, a cancellation fee of ₹50 will be deducted from your refund. Orders that have already been shipped cannot be canceled. For more details, please refer to our Returns/Cancellation Policy.
  5. Cash on Delivery (COD) Policy:

    • Cash on Delivery (COD) is available for orders up to ₹1000. Orders exceeding ₹1000 are not eligible for COD and must be paid using one of our other available payment methods.

    Shipping and Delivery

    1. Shipping Policy:

      • For information about our shipping options, costs, and delivery times, please refer to our Shipping Policy.
    2. Delivery Issues:

      • If your order is delayed or lost during shipping, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.

    Returns and Refunds

    1. Returns/Cancellation Policy:

      • If you are not satisfied with your purchase, you may return it in accordance with our Returns/Cancellation Policy. Please review the policy for details on eligibility, return procedures, and applicable fees.
    2. Refunds:

      • Refunds will be processed in accordance with our Returns/Cancellation Policy. Once we receive and inspect the returned item, we will notify you of the status of your refund.

    Intellectual Property

    1. Ownership:

      • All content on the Site, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of The Urban Elan or its content suppliers and is protected by Indian and international copyright laws.
    2. Trademarks:

      • The Urban Elan and all related graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of The Urban Elan. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

    User Conduct

    1. Prohibited Activities:
      • You agree not to engage in any of the following prohibited activities: (i) accessing or using the Site for any illegal purpose; (ii) engaging in any activity that interferes with or disrupts the Site; (iii) attempting to gain unauthorized access to the Site or its related systems or networks; (iv) using the Site to transmit any spam, viruses, or other harmful computer code.

    Limitation of Liability

    1. Disclaimer:

      • The Site and all information, content, materials, products, and services included on or otherwise made available to you through the Site are provided on an "as is" and "as available" basis, unless otherwise specified in writing. The Urban Elan makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, products, or services included on or otherwise made available to you through the Site, unless otherwise specified in writing.
    2. Liability:

      • To the fullest extent permissible by applicable law, The Urban Elan disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Urban Elan does not warrant that the Site, information, content, materials, products, or services included on or otherwise made available to you through the Site, their servers, or electronic communications sent from The Urban Elan are free of viruses or other harmful components. The Urban Elan will not be liable for any damages of any kind arising from the use of the Site or from any information, content, materials, products, or services included on or otherwise made available to you through the Site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

    Governing Law

    These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.

    Changes to These Terms

    We reserve the right to modify these Terms at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to these Terms, we will notify you here that they have been updated.

    Contact Us

    If you have any questions about these Terms, please contact us at: